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| Frequently Asked Questions |
| Please take the time to look over the following list of questions we are most frequently asked as they may help you better understand the way we do business. |
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What brands do your carry?
Will I have my own sales rep? Do you have a picture catalog? Do you ever have specials or closeouts? Can I come visit SSR? What type of payments do you accept? Is there a minimum order amount? How do I set up account? What if I just opened my business or am just getting started? How fast will my orders be shipped? Who do you use to ship? When will I get my order? How will I get my invoice and tracking #? What happens if I refuse or cannot sign for an order that is sent to me. I want to place a big order can you give me a better price? Do you sell refurbished products also? What is your warranty policy? What brands do your carry? Please click on the PRODUCT LINES button on the bottom or side of any page. Back to Top Will I have my own sales rep? Yes you will be assigned a sales rep and this will be the person who you will speak to when you call or email. Back to Top Do you have a picture catalog? We have been operating 12 years without one and while we may put one out in the future right now we offer a price sheet packet without pictures. We can however send you manufactures catalogs if available. Back to Top Do you ever have specials or closeouts? Yes, at least once a month we will email or fax you a copy of our specials. Back to Top Can I come visit SSR? Sure you can. We would love to show you around. If you are going to be in the area let your sales rep know and he will be happy to meet with you? Back to Top What type of payments do you accept? All accounts will be opened up under COD/MONEY ORDER at first. We will then evaluate your credit application if submitted and decide upon OPEN ACCOUNT or COD/COMPANY CHECK. Back to Top Is there a minimum order amount? NO, We will take your order no matter how large or small, but remember you will save on shipping the bigger the order is. Back to Top How do I set up account? Please click on the open account button on the side or bottom of any page. Back to Top What if I just opened my business or am just getting started? No problem just fill out the new account form or call us and we will help you through the process. Back to Top How fast will my orders be shipped? We do our very best to get orders that are preocessed before 3:30 pm CST shipped out the same business day. If your order is processed after this time it may still go out the same day but will probably not go out until the next business day. Back to Top Who do you use to ship? We use UPS for all small to medium orders and SMT on all palletized orders. Back to Top When will I get my order? You will be provided a tracking # with your invoice the day the order is shipped. If you know the order is time sensitive pleas discuss with your sales rep when placing the ordee. Back to Top How will I get my invoice and tracking #? Your sales rep will email or fax this information to you the evening your order is shipped. Back to Top What happens if I refuse or cannot sign for an order that is sent to me. While all orders will be attempted to deliver more than once it is very important that you be available when you know they are coming. If the order comes back to us you will be responsible for the initial shipping as well as any shipping charges we are charged as the reult of the return. If this becomes a repeat case you account may be looked at for prepay or suspension. Back to Top I want to place a big order can you give me a better price? We will help you in any way we can. Please contact your sales rep and discuss this with him before you place the order. Back to Top Do you sell refurbished products also? We do have a few lines in which we carry some refurbished products. If you are interested in refurbished please let your sales rep know. Back to Top What is your warranty policy? All new products have a 1 year exchange warranty unless sold to you otherwise. This is a 1 year from introduction date. We can honor the warranty up to six months after the products discontinue date. Refurbished products have a 90 day REPAIR ONLY warranty. Back to Top |
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Copyright SSR Distributors 1995-2006 |